General
General questions, partnership requests, business enquiries, or non-urgent messages.
X1contact matrix
Addresses and what belongs in each.
Support
Billing questions, technical help, cancellation requests, refund requests, and service issues.
Include account email, service ID, invoice number, logs, screenshots, or error messages where useful.
Abuse
Malware, phishing, spam, DDoS, fraud, network abuse, or copyright complaints involving NEKONODE services.
Include IPs, domains, URLs, timestamps, logs, and evidence.
Legal
Court orders, law enforcement requests, regulator requests, preservation requests, or other formal legal requests.
Privacy
Data protection requests, privacy questions, access requests, deletion requests, or correction requests.
Security
Responsible disclosure of vulnerabilities affecting NEKONODE systems.
X2channels
Other ways in.
- Telegram Launch updates and announcements
- PGP key Encrypt sensitive reports
- Tor mirror Onion service for this site
Sending an abuse report
Include the affected IP address, domain, URL or hostname, a timestamp with timezone, and the evidence you are working from — logs, headers, screenshots or hashes. Say whether the activity is ongoing. The full requirements are in the abuse policy.
Sending a security report
Use [email protected] and encrypt with the PGP key if the report is sensitive. Testing expectations are set out in the responsible disclosure policy.
The service is in pre-launch infrastructure setup. Plans and pricing will be published before public ordering becomes available.